For any order placed on our website, it is not necessary to create an account thanks to the "order as a guest" option. Afterwards, simply add items to your cart by clicking the "Add to Cart" button. Once in your cart, you can proceed to checkout by following the steps of the ordering process (cart, address, delivery, payment).

A few minutes may be required between placing your order and receiving the confirmation email in your inbox. If you have not received any order confirmation within 24 hours, please double-check your "spam" folder. If you still haven't received an order confirmation, contact our customer service.

You can track your order from your customer account under the "My Orders" section or by using the tracking number that was automatically sent to you.

Once confirmed, your order cannot be modified. Within one hour, you can contact our customer service if you wish to cancel it. Cancellation will only be possible if the order is still in the pending preparation step. Once the order preparation has begun, we are no longer able to stop it and you will need to return the product thanks to the return procedure.

Our website offers a wide selection of glasses and accessories. It may happen that some items are only available on pre-order.

You can pay your order:

• By credit card (VISA, MasterCard, American Express, Google Pay, Apple Pay).
• PayPal
• Payment in installments with ALMA

You can only use one payment method per order. If you have a credit note lower than the amount of the cart, you can add it and then pay the remaining amount by card.

Payment in installments/deferred payment is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Purchase Amount

• P2X: Only purchases between €50 and €2,000 are eligible for payment with Alma.
• P3X: Only purchases between €50 and €2,000 are eligible for payment with Alma.
• P4X: Only purchases between €50 and €2,000 are eligible for payment with Alma.

Fees
When paying in installments with Alma, the Customer does not pay any fees.

Alma is a payment service provider and issues an electronic certificate that serves as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the civil code.

Termination
Any termination of the General Terms and Conditions (GTC) that binds the Seller and the customer results in the termination of the General Terms of Use (GTU) between Alma and the customer.

Thanks to our partner Stripe, PayPal and Alma, all purchases are secure. Emmanuelle Khanh authenticates and secures payments using 3D Secure, also known as "Verified by Visa®," "Mastercard® SecureCode," and "American Express SafeKey®."

During the payment process, your bank will need to authenticate the account holder's identity before validating the transaction.

If your card or any other payment method was declined, please ensure that the payment information you provided are correct (card numbers, expiration date, CVV code). If you paid by credit card and the issue persists, we recommend contacting your bank to find a solution.